Scenario:
You are a SOC analyst for a medium-sized organization providing support to internal users via a ticketing system. There are currently three tickets requiring your review, assessment, and diagnosis. Each ticket includes details of the user's issues, and notes from the technicians to help you.
Most of the company's users do not have a deep understanding of cybersecurity. Therefore, it is important to review the description of their issues carefully, to get a detailed understanding of what is happening.